Does DigiCanvass work on mobile devices? On desktops and laptops?

Yes, yes, yes. You can use DigiCanvass via a web browser on a computer, tablet, or phone. DigiCanvass works in conjunction with the WhatsApp app. So, it can be most efficient to use a tablet or computer screen where you can open DigiCanvass and WhatsApp side by side.

Does each DigiCanvass user need a WhatsApp account?

Yes—exactly. That's part of what makes WhatsApp outreach effective. Your recipients are getting a message from a recognizably real person. This isn't textbanking from a nameless number. It's more like digital doorknocking from a community member. Consider tailoring your WhatsApp profile to your outreach effort to maximize engagement and response.

Can multiple DigiCanvass users share the same WhatsApp account?

DigiCanvass does not impose any limit. WhatsApp does limit the number of devices that can simultaneously connect to the same WhatsApp account.

What's an active user account? How many DigiCanvass subscriptions does my organization need?

Every user you want to enable to access your organization's DigiCanvass account requires their own active user account. Your organization needs a number of subscriptions equal to the maximum number of users whose accounts will be simultaneously active.

Example: An organization has 7 users (A, B, C, D, E, F, and G) over the course of its subscription.

• User A is regularly active throughout the subscription.

• Users B and C are active during one outreach event.

• Then, Users D and E are active during another outreach event a few weeks later.

• Finally, Users F and G are active during another outreach event a few weeks after that.

So, no more than 3 users simultaneously require an active account. Consequently, the organization needs only 3 subscriptions. User A's account remains activated the entire time, and User A can activate and deactivate the other users' accounts as needed.

In our Whatsapp outreach, sharing an image is probably the most persuasive part of the content. Can we include images in our DigiCanvass messages?

Yes, that's a great technique! You can indeed include images in the messages you send from DigiCanvass. You can always paste in an image on the fly at the time of sending a message. One technique is to copy an image to the clipboard once, and then from there paste it in to every initial message before selecting send in WhatsApp.

Can I use DigiCanvass to send messages to a WhatsApp group or broadcast list?

DigiCanvass is for peer-to-peer outreach: 1 real person directly engaging another. DigiCanvass makes it quick, easy, and scalable to send and receive chats 1 person at a time.

Do recipients need to be in each DigiCanvass user's WhatsApp contact list?

Nope. Load your list of outreach recipients directly into DigiCanvass and everyone on your team can generate chat messages from there.

What's the typical connection rate? How many contacts in my recipient list are likely to be WhatsApp users?

It varies a lot by community. In the U.S., people with ties to other countries—especially in Latin America and South Asia—are more likely to use WhatsApp. In one outreach event targeting 65,000 AAPI voters in Georgia, 55% had WhatsApp accounts.

An efficient technique is to use DigiCanvass to validate numbers before spending time sending messages.

• In advance of an outreach effort, you can use DigiCanvass to quickly test numbers one by one without even sending a message so you know which have a WhatsApp account; even just one or a couple users can do this for a long list over time and at any hour.

• You can also use an optional DigiCanvass feature to automatically test an entire list for you; this costs a penny (0.01 USD) per number.

Either way, then you're all set to maximize your connection rate when it's time to send messages.

Can I use DigiCanvass for outreach to recipients in any country?

Arí. हाँ। Heẽ. Sí. Sim. Wi. Yes.

Set any country calling code as the default for an entire list of recipients or load a list with different country calling codes embedded in each phone number. Either way, DigiCanvass helps you go global!

What languages does DigiCanvass support?

Type or paste text in any language in your scripts in DigiCanvass. Create as many translations as you need for any message.

The DigiCanvass user interface is in English.

How do I transfer my data to and from DigiCanvass?

Import: Load your list of outreach recipients directly into DigiCanvass from a .csv file. You can download a template right from the app.

Export: Generate directly from DigiCanvass a .csv file of your outreach results for a list.

API: Create a service account to monitor list progress and retrieve detailed outreach results using the DigiCanvass API.